ESG
Adhering to its management philosophy of “leading brands and value -added ser vices”, MetaAge introduces related cutting-edge technologies of the products it resells to dealers and customers to meet the needs of customers and provides services of optimal quality. To provide faster and better services, we conduct the dealer satisfaction survey in order to make continual improvements using the valuable recommendations from dealers. With dealers and customers as the target, we conduct an online survey every year by notifying the targets through email, as well as expressing gratitude for their long-term support and use of related products of the Company.
The dealer satisfaction survey comprises three major sections and sub-sections:
The satisfaction survey results of different dealers were forwarded to related departments to review and make improvements. Respective departmental heads review the improvements and follow up on the outcomes Satisfaction indicators and respondent feedback are the two major components of the satisfaction survey, and the handling and follow-up actions are described as follows.
