Sustainability
MetaAge is committed to building strong, long-term partnerships with its customers. Guided by our commitment to delivering value-added services across leading technology brands, we leverage advanced technologies and expertise from our brand partners and share these capabilities with distributors and customers to better address their needs and deliver high-quality services.
To continuously improve the speed and quality of our services, MetaAge conducts an annual distributor satisfaction survey to gather valuable feedback and identify opportunities for service improvement. The survey is conducted online, with survey invitations distributed to distributor customers via email. The survey also provides an opportunity for MetaAge to express our appreciation for their continued support and partnership.
The dealer satisfaction survey comprises three major sections and sub-sections:
The satisfaction survey results of different dealers were forwarded to related departments to review and make improvements. Respective departmental heads review the improvements and follow up on the outcomes Satisfaction indicators and respondent feedback are the two major components of the satisfaction survey, and the handling and follow-up actions are described as follows.
