ESG
In 2024, MetaAge’s top 10 customers remained largely consistent with 2023, reflecting stable partnerships with key clients. Adhering to the philosophy of “Leading Brands, Value-Added Services,”MetaAge continues to introduce advanced technologies from its agency products to support knowledge transfer to dealers and end users. To further improve service responsiveness and quality, MetaAge conducts dealer satisfaction surveys to gather feedback and drive continuous improvement.
An annual survey is conducted targeting MetaAge’s dealer customers, using an online platform as the primary survey tool. Survey invitations are distributed via email, through which the company also expresses appreciation for customers’ long-term support and trust in its products.
The dealer satisfaction survey comprises three major sections and sub-sections:
The satisfaction survey results of different dealers were forwarded to related departments to review and make improvements. Respective departmental heads review the improvements and follow up on the outcomes Satisfaction indicators and respondent feedback are the two major components of the satisfaction survey, and the handling and follow-up actions are described as follows.
