Showcases

MetaAge AWS MSP Success Story - How to Help OneClass Education Stand Out in the Pandemic

AWS
2022/10/18

Writen By OneClass-Belle Chang、MetaAge Digital Technical Service VI-III Manager-Roy Syu、Solution Architecture-Champ Huang 

MetaAge (former name: Sysage Technology) officially became an AWS Managed Service Provider (MSP) this year (2022), providing professional AWS cloud consulting services and cloud managed monitoring services, which can provide services for the majority of enterprises or startup company create more value-added professional value services for customers. In addition to assisting customers in deploying value-added services such as IaaS, PaaS or SaaS, Cloud Managed Service, Infrastructure-as-code, API integration, cloud migration, and cloud-to-cloud integration, there are currently in addition to entrusting MetaAge to perform cloud hosting services, MetaAge also assists AWS MSP services to host customer architecture monitoring services, one of which is the AWS service monitoring of OneClass Education in this article.

MSP Customer Introducing

Oneclass


 
“Starting from books, born for educational technology.”
Nani Bookstore invested in the establishment of the digital learning platform OneClass three years ago. In addition to providing the digital teaching platform OneLink for schoolteachers and the web version of the e-book OneBook products, it also provides the multi-learning resource platform OneBox, and direct one-to-one online teaching for students. OneClass Live Tutor. The teaching is handed over to the OneClass classroom, which efficiently assists teachers in completing every teaching task.
 

OneClass Education Program Description and Introduction

After the epidemic, more and more parents choose online courses as a new way for their children to strengthen their knowledge after school. Taiwan's largest online tutoring organization - "OneClass Live Tutor" provides more than 1,000 online courses every day. More and more students and parents want to join the OneClass online learning because of Oneclass' have unique and stability teaching system and material and skillful and patience teachers.

Teaching is different from general chatting and communication, which requires the interaction of video and voice, and the "synchronization of teaching materials and writing" is even more important. Therefore, OneClass Live Tutor abandons the use of the general video system, and invests a lot of manpower and wisdom to develop an exclusive online teaching platform.

After the new system is built, the open trial will be immediately recognized by teachers and students, which solves the biggest problem of general video-based software teaching - teachers need to use multiple screens to simultaneously see the screen of students and teaching materials, and teachers and students can write together. It also provides a variety of teaching tools and system recording services, which greatly improves the learning experience and greatly helps students' initiative and interaction in learning.

Technical Practice

OneClass Education has experienced a period of trial and error and technical difficulties, mainly limited by the synchronization of multiple information. Until the technicians discovered the AWS Chime SDK service in the AWS system, there were clear development documents, and a good program connection structure, so that the speed and effect of OneClass in the video system development "double increase", the original problem is solved just using 2 weeks.

Using AWS technology, the OneClass engineering team can speed up the development schedule, meet the fast pace of development of new and agile teams, solve problems more stably and effectively, and create better quality online courses. As high as 99%, after half a year of optimization, the current abnormal rate has been reduced to below 0.1%, which has become one of the keys for the course to continue to be affirmed by parents and students.

The cloud brings instant convenience, so account security and protection are paramount. After MetaAge Digital cooperates with OneClass Education, it provides a complete security inspection through the MSP service, and monitors and analyzes the users of related AWS IAM and their usage behavior, and imports the best account information security designed by AWS. Practical methods to effectively protect the security of AWS accounts and avoid account theft or abnormal use.
 
The MetaAge digital MSP team will regularly scan the binding status of the IAM User MFA multi-factor authentication in the OneClass Education AWS account, and will also conduct the policy for its IAM User.

Selected key services:

AWS Config: MetaAge Digital MSP team uses AWS Config to formulate rules for root account MFA enable. If MFA is found to be removed, it will send an alert notification through AWS Systems Manager Remediation AWS-Publish SNS Notification to avoid root account being hacked. Prevent misuse or change the content.
 
Lambda: The customer's IAM User is scanned through Lambda. In OneClass' AWS account environment, Event Bridge is enabled for scheduling, and the Lambda program has been written. It is fixed to scan the status of IAM User in the account every month, and generate an MFA unbound report for maintenance personnel to confirm and repair.

IAM: In addition, the MSP maintenance team of MetaAge Digital will also regularly review the setting status of the customer's IAM Policy to avoid problems with excessive permissions or abnormal policy increases or decreases. 
Pic (1)-AWS Service Architecture

Pic (1)-AWS Service Architecture

OneClass live video interactive teaching platform, accompany your child every day

OneClass live tutors use AWS technology to create a unique video system, combining content and interaction to achieve good teaching results. If you have students in elementary school, middle school or high school in your family who want to experience high-quality online learning, please search for "OneClass Live Tutor" to find us!

Results and advantages:

Results and advantages:
For the removal of IAM Account MFA, compared to the regular manual inspection by maintenance personnel every week, the abnormal discovery time can be reduced by up to 90%, which greatly increases the security of your account.

In addition, MetaAge Digital MSP can combine AWS Well-Architected Framework to conduct optimization interviews on the structure and operation aspects, and generate reports to examine the deficiencies and risks, and assist MetaAge MSP to assist customers in subsequent risk repair and process optimization.

For end customers using the system, AWS service SLA is the highest standard in the industry, and the information security of end customers is also fully guaranteed. In addition, the cloud service solution of AWS is completely used. As the number of end customers grows, the system stability is not affected, and it can provide end customers (such as the students of OneClass Live tutor) with a more stable and more secure experience.

MetaAge brokers AWS cloud services and provides 7 x 24 fully managed services. MetaAge has rich experience in server, network, database management, and has a deep technical architect team and maintenance team. We are the best consultant and service team for enterprise cloud services. Whether customers want to deploy AWS services, further managed maintenance (Cloud Managed Service), application software development (Infrastructure-as-code), API integration, cloud integration and other value-added services, MetaAge has complete professional capabilities to meet multi-faceted need.

Contact Information:

Phone Number: 0800-008-669
Email: aws@metaage.com.tw

Contact Us